Privacy Policy

 

Last updated: 02 June 2024

Smokr (“we”, “us”, or “our”) operates the website https://smokr.co (the “Service”). This page explains how we collect, use, and protect your information when you use our Service, and the choices you have regarding your data.

1. Information We Collect

Information You Provide

We may collect information you give us directly, such as when you create an account, place an order, contact us, or subscribe to communications. This may include:

  • Name and contact details (email address, phone number, mailing address)
  • Account login information
  • Order, billing, and shipping details
  • Any messages or content you send us

Information Collected Automatically

When you use our Service, we may automatically collect certain information, including your IP address, browser type, device information, pages visited, and usage data through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service
  • Process transactions and fulfill and ship your orders
  • Respond to your inquiries and provide customer support
  • Send you updates, offers, and marketing communications (where permitted)
  • Improve our website, products, and services
  • Detect, prevent, and address technical or security issues
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse cookies or to indicate when a cookie is being sent. However, some parts of the Service may not function properly without cookies.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who perform services on our behalf (e.g., payment processing, shipping carriers, hosting, analytics)
  • Legal authorities when required by law or to protect our rights
  • Third parties in connection with a business transfer, such as a merger or acquisition

5. Payments

Payments made through our Service are processed by third-party payment processors. We do not store full payment card details on our servers. The processing of your payment information is governed by the privacy policies of these payment providers.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information, object to or restrict certain processing, or withdraw consent. To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our Service may contain links to other websites that we do not operate. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

10. Children’s Privacy

Our Service is not directed to individuals under the age of [16/18], and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: