Refund Policy

 

Last updated: 01 January 2026

At Smokr, your satisfaction is our top priority. We stand behind every BBQ grill, smoker, and coffee machine we sell. If you’re not completely happy with your purchase, we’re here to make it right. Please review our refund policy below for full details.

30-Day Refund Guarantee

We accept refund requests within 30 days after the date of purchase. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a refund, the following conditions must be met:

  • ✅ The item must be unused and in its original condition.
  • ✅ The item must be in its original packaging, including all accessories, manuals, and parts.
  • ✅ You must provide a valid proof of purchase (order confirmation email or order number).

Please note that items showing signs of use, assembly, modification, or customer-caused damage are not eligible for a refund.

Non-Refundable Items

For safety and hygiene reasons, certain items cannot be returned or refunded. These include:

  • ❌ Products that have been used, assembled, or installed
  • ❌ Items marked as clearance or final sale
  • ❌ Gift cards
  • ❌ Products with missing parts, accessories, or packaging

If you’re unsure whether your item qualifies for a refund, please contact us before shipping anything back. Our team will be happy to help clarify.

How to Request a Refund

Starting a refund is simple. Just follow these three steps:

  1. Contact Us: Send an email to support@smokr.co or reach out through our Contact Page. Include your order number and the reason for your refund request.
  2. Receive Approval: Our team will review your request and respond within 1–2 business days. If your refund is approved, we will provide you with return shipping instructions.
  3. Ship the Item Back: Pack the item securely in its original packaging and ship it to the address we provide. We recommend using a trackable shipping method, as Smokr is not responsible for items lost or damaged during the return shipment.

Processing Your Refund

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or denied. If approved, your refund will be processed to your original payment method within 7–10 business days.

Please keep in mind that your bank or credit card company may take additional time to post the refund to your account. If you haven’t received your refund after 10 business days, we recommend checking with your bank first, then contacting us for further assistance.

Shipping Costs

Original shipping fees are non-refundable unless the return is due to an error on our part (for example, you received the wrong item or a defective product).

Return shipping costs are the responsibility of the customer. However, if your item arrived damaged, defective, or incorrect, Smokr will cover the return shipping at no cost to you.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. Be sure to include clear photos of the damage and your order number so we can resolve the issue as quic